Privacy Policy

Information We Collect

We collect information to provide, improve, and secure our services. The categories of information we collect include:

Account & Identity Information

• Name, email address, phone number, and company name provided during registration
• Billing information including payment method details (processed via secure third-party payment processors)
• Identity verification documents where required by law or regulation

Usage & Technical Data

• API call logs, request and response metadata, error codes, and usage volumes
• IP addresses, browser type, operating system, and device identifiers
• Call detail records (CDRs) including duration, origination, and termination data
• Dashboard activity, feature usage patterns, and navigation data

Communications

• Support tickets, chat logs, and email correspondence with our team
• Feedback, survey responses, and feature requests you submit

How We Use Your Information

We use the information we collect for the following purposes:

• Provisioning, maintaining, and improving our voice API and SIP infrastructure services
• Processing billing, invoicing, and payment reconciliation
• Detecting, investigating, and preventing fraud, abuse, and security incidents
• Providing customer support and responding to inquiries
• Sending transactional communications such as usage alerts, invoices, and service notifications
• Sending product updates and marketing communications (with your consent, where required)
• Complying with applicable laws, regulatory requirements, and law enforcement requests
• Conducting internal analytics to improve performance, reliability, and user experience

We do not sell your personal data to third parties for their own marketing purposes.

Sharing of Information

We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, analytics) under strict data processing agreements
• Telecommunications Carriers: Upstream carriers and interconnect partners necessary to complete voice calls and SIP routing
• Legal & Regulatory: Government authorities, regulators (including TRAI), or law enforcement where required by applicable law or valid legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
• With Your Consent: Any other sharing with your explicit prior approval

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by law.

• Account data is retained for the duration of your active account plus 3 years after closure
• Call detail records (CDRs) are retained for a minimum of 2 years as required by TRAI regulations
• Billing records are retained for 7 years for accounting and tax compliance
• API logs are retained for 90 days by default; extended retention is available on request

Upon account deletion, we will delete or anonymise your data within 30 days, except where retention is legally required.

Security

We implement industry-standard technical and organisational measures to protect your information, including:

• TLS 1.2+ encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Role-based access controls and least-privilege principles for internal access
• Regular third-party penetration testing and security audits
• SOC 2 Type II certification (annual audit)
• 24/7 security monitoring and incident response procedures

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong API key management practices.

Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal retention obligations
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for direct marketing purposes
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@dotvoice.in. We will respond within 30 days.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and understand usage patterns.

• Essential Cookies: Required for authentication, security, and core platform functionality
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., page views, session duration)
• Preference Cookies: Store your settings such as theme preference and language selection

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our platform.

Third-Party Services

Our platform integrates with third-party services including payment processors, cloud infrastructure providers, and analytics tools. Each third party processes data under their own privacy policies. We recommend reviewing the privacy policies of any third-party services you connect to via our APIs.

dotvoice is not responsible for the privacy practices of third-party services, applications, or websites linked from our platform.

Children's Privacy

Our services are intended for businesses and developers and are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly. Please contact us at privacy@dotvoice.in if you have concerns.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our platform at least 14 days before the changes take effect.

Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: